Our office hours are 9am - 5pm, NZST, Monday to Friday

We aim to complete all tasks within 1-2 business days.

We adhere to all New Zealand statutory holidays.

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover

You can take comfort in the fact that what you will request within that 30/60 minutes of time (depending on your plan) will be addressed by our team with immediate attention.

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening.

However, in the case your website gets rolled into the ER, we will be there right by your side getting it back up and running as fast as possible.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

Glad you asked!

Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game.

These tasks do not cover advanced or custom features such as online stores,  membership areas or learning management systems. They also don't cover graphic design tasks.

We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call.

These consulting calls are reserved for our Gold or Platinum level clients. They help focus a trajectory of the website for growth and improvements.

Many times clients use this time to online screen-share small updates or training.

You know your business and customer base best. Therefore we rely on you to send us a variety of content for us to extract from.

The content that you send us can be a link, latest news for your company, an article you found interesting, a YouTube video, or another blog post from other sites you want us to monitor.

Once we pull out the posts, we will request your approval and schedule them out for the next 30 days. (we will take care of providing stock images and SEO meta information)

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan.

However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $125/hr.

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to kr@krmediadesigns.com, and we will immediately stop the next payment.

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise.

With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan.

Based on your type of website, this Website Evaluation is a fixed 4-hour fee.

For our Bronze, you'll need to sign up each site for its own plan. For our Silver plan and higher, we'll cover basic support for up to two sites.

If you have more than two sites, you'll need a basic plan to cover each additional site.

*Note: If you have two sites they will share your support time allotment.