June 2021 Updates

We are continuing to make improvements to our services behind the scenes. Here’s a quick overview of what we’ve been working on in June 2021.

• Testing of our improved helpdesk support ticketing system (due for official release in July / August)
• Hosting infrastructure upgrades. Over the next 2-3 months we will be transitioning existing customers to our newer, faster hosting servers.
• Internal testing of our chat based support / ticket system.
• Internal testing of our new CRM system to track customer chats, helpdesk support requests and emails so we can provide better customer service.
• Testing of a new internal support dashboard that will be available to customers inside their WP-Admin Dashboard areas. Submit / track support requests, search documentation, watch tutorials etc.

We’ll update these items in more detail closer to their official release date.

If you have any questions, please feel free to reach out to us via our Hosting Support or Contact page.